Dispatcher – Scotia Tirecraft

Role and Responsibilities

As a Dispatcher your responsibilities would include:

• Answering service calls, via phone and email, from Commercial customer base, creating work orders for On-the-Road Tire Technicians.
• Troubleshoot and triage service calls based on urgency.
• Schedule and dispatch On-the-Road Tire Technicians based on their ability, proximity and estimated response time.
• Track On-the-Road Tire Technicians: productivity, locations, hours worked, potential traffic challenges.
• Determine whether tires or other materials are required for service calls and arrange as needed.
• Accurately complete all documentation/paperwork in relation to work completed.
• Professionally interact and communicate with Customers and colleagues.

Qualifications and Education Requirements

• High School or Equivalent
• 1 yr similar experience beneficial
• Excellent communication skills, both written and verbal.
• Excellent organization, time management and problem solving skills.
• Interest in further expanding knowledge about the tire industry
• Excellent Interpersonal skills, able to communicate effectively with internal and external customers.

Additional Notes

We offer an excellent Group Benefits Package including Health and Dental coverage, life and long-term disability insurance, as well as an Employee Purchase Program, paid Birthday Day Off, paid training, and other opportunities.

ScotiaTire is an equal opportunity employer; accommodations will be made to ensure all qualified applicants are considered for employment.