Welcome to Northumberland Tirecraft Port Hope
Northumberland Tirecraft Port Hope has been supplying Ontario with the best names in tires and providing them with superior automotive service for over 30 years. Our Port Hope location is no exception. Our team has the knowledge and experience to suggest the best tires for your need, whether those are as a consumer looking for passenger tires or a business owner looking for the best in commercial and agricultural tires. Our licensed technicians can provide a vast array of automotive services to ensure that your vehicle is running safely and smoothly. We listen to our customers and carry out our service with respect and integrity. Your vehicle doesn’t care what time of day it is when something goes wrong so why should we? We’re well known for our 24 road service and our 24 hour on-site farm service. When you need us, you need us now.
About Us
More than just an automotive shop, our team works hard to provide exceptional service in order to be a model of how businesses should carry themselves in Port Hope. Every aspect of our service is tailored towards building long term customer loyalty. We believe completely in the Tirecraft Mission and as such we:
- ensure every service interaction is carried out with the full measure of respect that is due every single customer that walks through the door.
- make sure every customer knows that every answer we provide is the honest truth and that they can count on us to provide the absolute best service possible.
- provide for the community of Port Hope in any way can, through every local group and organization that calls us a supporter.
- arm our team (the heart of our business) with every tool and opportunity they need to become the best service providers possible.
Northumberland Tirecraft Port Hope – Port Hope provides exceptional service, exemplary products and a friendly atmosphere, all at a reasonable price. Visit us today and as us how we can help you keep moving forward.
Commitment Statement
Our Organization’s corporate culture promotes the Service Provider of Choice and the Employer of Choice values. We are committed to a positive experience for every person that walks through our doors. That means that we are committed to making sure all people are able to communicate with us and can access our services.
Our team members have been trained on how to provide services in a way that promotes the four core principles of dignity, equal opportunity, integration and independence.
We are committed to removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Upon request, Our Corporation will provide or will arrange for the provision of accessible formats and communication methods for persons with disabilities that take into account the individual’s accessibility needs.
Questions, concerns or requests for a customer feedback form relating to this commitment, policy or customer service experience can be sent to:
Cheryl DeCooman, CHRL
Director of Human Resources
cdecooman@tirecraft.cawith the subject line “AODA Comment/Feedback”
Alternatively you may contact the Location Manager directly.
Accessible Customer Service Policy
Customer Service Feedback Form
Integrated Accessibility Standards Policy and Procedure
