About Us

Commitment Statement

Our organization’s corporate culture promotes the Service Provider of Choice and the Employer of Choice values. We are committed to a positive experience for every person at any point of interaction with our location. That means that we are committed to making sure all people are able to communicate with us and can access our services.

Our Team Members have been trained on how to provide services in a way that promotes the four core principles of dignity, equal opportunity, integration, and independence.

We are committed to removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

Upon request, our organization will provide or will arrange for the provision of accessible formats and communication methods for people with disabilities that take into account the individual’s accessibility needs.

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter any barriers, have questions/concerns, and/or requests for a customer feedback form relating to this commitment, policy, and/or customer service experience can be sent to:

Human Resources

• Completing the Accessibility Feedback Form
• Emailing HR@tirecraft.ca (subject line: “AODA Feedback”)
• Calling 519-424-3402
• Contacting the Location Manager directly

Human Resources and/or Location Managers will respond as soon as possible, but no later than two (2) business days.

Accessible Customer Service Policy

Integrated Accessibility Standards Policy

Accessibility Feedback Form